HR is playing a more central role at the West Bromwich Building Societyafter the company introduced a new approach to performance measurement. Paul Turner, general manager of people development at the building society saidthe company had adopted a balanced scorecard approach to measure and manage itsperformance after successfully piloting the scheme in its IT department. It helped reduce staff turnover in the department from 23 per cent to zeroand absenteeism by 50 per cent, while helping to boost performance. Speaking last week at the IIR performance management techniques conference,Turner said introducing the scorecard had promoted HR to a central businessdevelopment role. “We always talk about having a people position at the top table andthis helped us move towards that,” he said. Previous Article Next Article Related posts:No related photos. Building society adds value to business with scorecardOn 4 Dec 2001 in Personnel Today Comments are closed.
Building society adds value to business with scorecard